Frequently Asked Questions
Q1
What payment methods do you support?
We accept secure escrow payments, Visa, Mastercard, PayPal, Western Union, Qiwi, and direct bank transfers.
Q2
How is shipping calculated if my country is not in the free shipping zone?
If your shipping destination is not in our free shipping zone, please contact us directly. We will review your address and apply a shipping discount to update your order total.
Q3
What is your policy for returns and refunds?
You can return any unsatisfied item within 7 days of receipt for either a replacement or refund. Please contact us before sending the item back. Defective items must be reported within the warranty period.
Q4
Are import customs duties included in the item price?
No, the listed price does not include import duties, local taxes, or customs fees. These charges are the buyer's responsibility. Please check with your local customs office for specific rates.
Q5
What should I do if my package has not arrived within 30 days?
Please contact us immediately. We will check the shipment details with the carrier and provide you with an update as soon as possible to ensure your parcel is delivered safely.